Qorva AI helps Quality Assurance teams analyze call transcripts and recordings, score interactions instantly, generate coaching insights, and uncover why customers are calling.
Trusted by QA teams at forward-thinking contact centers
From transcript review to team coaching, Qorva AI fits naturally into every QA workflow.
From transcript scoring to team-level intelligence, Qorva AI replaces spreadsheets, manual scorecards, and disconnected coaching workflows.
Automatically analyze transcripts and recordings and generate structured QA scores with category breakdowns and failure reasons.
Create scoring criteria that match your organization's QA standards — with definitions, failure triggers, and coaching guidance per category.
Generate structured coaching feedback and improvement guidance for every agent, every call — automatically and consistently.
Discover the real reasons customers are calling. Automatically cluster transcripts by call intent and surface your top call drivers.
Track agent trends, team performance, and failure categories across your entire organization with real-time aggregated analytics.
Role-based admin controls, credit systems, multi-team dashboards, and scalable analytics built for enterprise QA operations.
Get from raw transcript to actionable coaching report in under a minute.
Paste a call transcript directly into the analysis form, or upload an audio recording (mp3, wav, mp4, webm). Qorva AI handles transcription automatically.
The AI scores the interaction against your rubric, identifies failure reasons, generates a coaching report, and produces a model response — in seconds.
Managers review team analytics, root-cause call clusters, agent skill profiles, and coaching completion rates from a centralized dashboard.
Qorva AI automatically identifies call drivers and recurring issues across all your analyzed transcripts. Managers can instantly see the biggest drivers behind customer contact — no manual tagging required.
No manual tagging. Qorva clusters transcripts by detected intent and surfaces the top reasons customers are calling.
A spike in billing confusion calls might mean a recent invoice change confused customers — not that agents are failing.
When you know the top call drivers, you can build targeted training that addresses the real issues — not just low scores.
Start free. Scale as your team grows. No hidden fees, no long-term contracts.
10 analysis credits to get started. No credit card required.
For QA teams that need custom rubrics, deeper coaching, and analytics.
Unlimited analysis with dedicated support and custom integrations.
A complete QA intelligence platform — from transcript analysis to team-level dashboards.
Start analyzing calls, coaching agents, and uncovering customer insights in minutes.
No credit card required • Free plan available • Setup in under 5 minutes