Everything Your QA Team Needs

Paste any call transcript and get an objective QA score in seconds. Our AI evaluates against your rubric and highlights every strength and failure point.

Upload MP3, WAV, MP4, or WebM recordings. Qorva AI transcribes the audio and runs the full QA analysis automatically — no manual transcription needed.

Create fully custom QA rubrics with your own categories, weightings, definitions, and scoring criteria. Build once, reuse across your entire team.

Every analysis generates a detailed coaching report with specific action items, strengths, failure reasons, and development priorities for each agent.

Monitor team-wide QA performance, track score trends over time, and instantly identify your top performers and agents who need additional support.

Automatically cluster call topics and identify the root causes of recurring failures across your team's entire call portfolio with AI-powered pattern detection.

Understand why customers are calling. Aggregated call driver analysis reveals your top contact reasons, volume trends, and emerging issue clusters in real time.

Generate manager-ready calibration reports that explain exactly why each category scored the way it did. Align evaluator scoring and eliminate subjectivity.

Build a longitudinal performance profile for each agent. Identify behavioural patterns, consistency scores, and long-term development trajectories over time.

Automatically generate coaching sessions, assign action items, and track completion — without manual intervention from supervisors. Fully hands-off QA management.

A single composite score that reflects your team's overall QA health — combining average scores, failure rates, coaching completion, and trend direction.

All data encrypted in transit and at rest. Session-based authentication. No data sharing with third parties. GDPR-ready data processing agreements available.